These Zinq Terms of Service (the “Terms”) are a binding agreement between Pulsehound Ltd., an Israeli company at 11 Menachem Begin Road, Ramat Gan, Israel (“Pulsehound,” “Zinq,” “Provider,” “we,” “us,” or “our”), and the individual or entity accepting these Terms (“Customer,” “you,” or “your”).
These Terms govern access to and use of the Zinq software platform, including its document, portfolio, investment, reporting, workflow, Gmail, cloud-integration, Connections Hub, analytics, and AI-assisted features (the “Services”).
By creating an account, accepting an invitation, entering or using a workspace, clicking an acceptance button, or otherwise using the Services, you agree to these Terms.
If you accept for a fund, company, partnership, trust, family office, law firm, investment manager, portfolio manager, or other organization, you represent that you are authorized to bind that organization.
If you are not authorized or do not agree, do not use the Services.
1. Eligibility and Intended Use
The Services are intended for users who are at least 18 years old and use Zinq in a professional, investment, portfolio-management, administrative, legal, accounting, advisory, or business capacity.
Access is subject to the applicable plan selected or made available through zinq.co, the Services, checkout, an order form, enterprise agreement, invitation, or other commercial arrangement. Zinq offers a Free plan and paid plans. Each plan has its own limits, features, usage allowances, support scope, and commercial terms.
A lawyer, adviser, administrator, investment manager, or other professional may use Zinq for a client portfolio only if the relevant portfolio manager or authorized workspace administrator assigns that professional as an Authorized User, in a manner comparable to role-based user access in other portfolio-management platforms.
Such professional users receive only the permissions assigned to them, may not independently create client access outside the workspace’s authorization structure, must comply with all professional, fiduciary, confidentiality, privacy, and legal obligations, remain responsible for their conduct and use of Customer Data, and may not use Zinq as an unauthorized service bureau, reseller, or white-label service.
2. Definitions
“Authorized User” means an individual whom Customer or its authorized administrator permits to access the Services under Customer’s workspace and assigned permissions.
“Customer Data” means all information, documents, files, emails, messages, attachments, records, prompts, instructions, configuration choices, comments, tasks, evidence, reports, portfolio information, transaction information, cap-table information, personal information, and other content submitted, connected, imported, created, or stored by or for Customer through the Services, together with customer-specific outputs and calculated results derived from them.
“Documentation” means Zinq documentation, guides, notices, help materials, and instructions made available by Pulsehound.
“External AI Provider” means an AI or model provider outside Pulsehound-controlled infrastructure.
“Order Form” means any online plan selection, checkout record, written order, enterprise agreement, statement of work, or other commercial document governing Customer’s subscription.
“Provider Technology” means the Services, software, user interface, code, prompts, schemas, extraction methods, generic workflows, models, APIs, documentation, calculation methodologies, system configurations, and generic improvements, excluding Customer Data.
“Third-Party Service” means a product, integration, platform, model, data source, cloud provider, email provider, storage provider, or other service not owned by Pulsehound.
3. Access Rights
Subject to payment of applicable fees and compliance with these Terms, Pulsehound grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to permit Authorized Users to access and use the Services for Customer’s internal business and portfolio-management purposes.
Customer may export Customer Data and use customer-specific outputs in its own internal systems, reports, presentations, and workflows, provided that Customer does not use the Services or outputs to create, train, benchmark, or improve a competing platform or AI system.
No rights are granted except those expressly stated.
4. Accounts, Workspaces, and Authorized Users
Customer is responsible for selecting and managing Authorized Users, assigning roles and permissions, ensuring that only authorized persons receive access, keeping credentials confidential, all activity conducted through its accounts, promptly removing users who should no longer have access, and promptly reporting suspected unauthorized access.
Authorized Users must not share accounts or credentials.
Customer remains responsible for acts and omissions of Authorized Users as though they were Customer’s own.
A user’s contributions to an organizational workspace may remain under the organization’s control after the user is removed.
5. Customer Data
5.1 Ownership
As between the parties, Customer retains all right, title, and interest in Customer Data, subject to third-party rights and applicable law.
Calculated outputs such as IRR, MOIC, ownership percentages, valuations, portfolio metrics, and customer-specific reports are Customer Data. Pulsehound retains ownership of the generic software, formulas, methodologies, models, and processes used to generate them.
5.2 Limited License
Customer grants Pulsehound and its authorized subprocessors a limited, non-exclusive license to host, copy, transmit, display, process, modify, and otherwise use Customer Data solely as necessary to provide and operate the Services, perform requested extraction, calculation, reporting, synchronization, and integrations, maintain security, provide support, debug and correct errors, comply with law, enforce these Terms, and perform other processing expressly authorized by Customer. Pulsehound retains information uploaded or synced with Zinq to provide the Services and does not use it for any unrelated purpose.
5.3 No Training or General Product Improvement
Pulsehound will not use Customer Data to train or fine-tune a generalized Pulsehound or third-party model, evaluate or benchmark generalized models, test or improve generalized prompts, develop unrelated products, improve services for other customers, or create reusable training datasets, unless Customer gives separate, express authorization.
5.4 De-Identified Statistics
Pulsehound may create and use genuinely de-identified and aggregate operational statistics that do not reasonably identify any person, Customer, fund, portfolio, transaction, or confidential matter.
5.5 Customer Responsibilities
Customer represents, warrants, and agrees that it has all rights, notices, permissions, consents, and legal bases needed for Customer Data and connected accounts; its use will not violate law, contract, confidentiality, fiduciary duty, privacy, intellectual property, or third-party rights; it will not upload information unrelated to legitimate use of Zinq; it is authorized to connect every mailbox, cloud account, data source, and file location it connects; it will maintain accurate account and workspace information; and it is responsible for its decisions, reports, communications, and actions based on Zinq.
Customer must not upload unnecessary medical records, biometric data, government-identification documents, information about children, or other highly sensitive information unless strictly necessary, lawful, and appropriate for a permitted Zinq function.
6. Gmail and Cloud Connections
Customer may connect Gmail and supported cloud-storage services through user-authorized OAuth permissions.
Customer is solely responsible for ensuring that the connected account belongs to Customer or an Authorized User with authority to connect it, mailbox and file access is permitted by applicable law and confidentiality obligations, other persons receive any required notice, and connection and synchronization settings are appropriate.
Zinq may automatically classify messages, create portfolio updates, derive relationship information, and import selected files as described in the Privacy Policy and applicable connection notices.
Disconnecting a service stops future synchronization and revokes or deletes stored credentials where supported. Previously imported content may remain until separately deleted.
Deleting an original email or external file does not automatically delete Zinq’s copy.
7. AI-Assisted Services
Zinq may use local or external AI systems to classify, extract, summarize, structure, and analyze Customer Data.
External AI processing is optional, requires authorization by a workspace administrator, is subject to the applicable workspace setting, notice, Privacy Policy, and Data Processing Addendum, and may transmit complete content or excerpts to the selected provider.
Customer is responsible for determining whether an External AI Provider is suitable for the information involved.
All AI outputs are advisory and may be incomplete, inaccurate, misleading, stale, or inappropriate for a particular use.
Customer must verify all material outputs against original documents and authoritative sources before relying on them.
Zinq does not autonomously execute investments or transactions, approve or reject investments, extend credit, make employment decisions, provide legal, tax, accounting, investment, securities, valuation, or audit advice, or make decisions producing legal or similarly significant effects.
8. Acceptable Use Policy
Customer and Authorized Users must not use the Services to:
- violate law, regulation, sanctions, export controls, court orders, or third-party rights;
- engage in fraud, deception, abuse, harassment, discrimination, exploitation, threats, or harm;
- infringe intellectual property, confidentiality, privacy, publicity, or proprietary rights;
- collect, upload, process, or disclose personal information without lawful authority;
- upload unnecessary highly sensitive information;
- exploit or harm minors;
- distribute malware, ransomware, spyware, viruses, destructive code, or harmful links;
- probe, scan, test, attack, overload, disrupt, or circumvent systems or security;
- gain or attempt unauthorized access to any system, account, data, model, prompt, schema, source code, credential, or network;
- reverse engineer, decompile, disassemble, decode, copy, mirror, or derive source code or underlying technology;
- extract model weights, system prompts, hidden instructions, training data, or internal schemas;
- scrape, crawl, harvest, bulk-download, or automate access except through an authorized feature or API;
- exceed reasonable or plan-based storage, user, compute, document, synchronization, or API limits;
- share credentials or permit unauthorized persons to use an account;
- resell, sublicense, white-label, lease, time-share, or operate the Services as a service bureau without written permission;
- use Zinq or its outputs to train, benchmark, evaluate, or improve another AI system or competing product;
- publish or distribute an output known or reasonably suspected to be false, unlawful, infringing, misleading, or harmful;
- use the Services for medical diagnosis, weapons targeting, critical infrastructure control, life support, emergency dispatch, unlawful surveillance, or other high-risk or safety-critical activity;
- use the Services in a way that threatens Pulsehound, another customer, a provider, or the integrity of the Services; or
- assist another person in doing any of the foregoing.
Pulsehound may investigate suspected violations and may remove content, restrict functionality, suspend access, preserve evidence, notify affected parties, or cooperate with authorities where appropriate.
9. Usage Limits
Pulsehound may establish and enforce reasonable limits based on the applicable plan, including limits on Authorized Users, active Investment Vehicles, storage, number and size of documents, AI-processed documents, integrations, synchronization frequency, AI or model usage, API calls, processing volume, exports, reports, compute resources, and support scope.
The Free plan and each paid plan are subject to the plan limits displayed on zinq.co, in the Services, during account creation, in checkout, or in the applicable Order Form. Marketing pages summarize plan features and limitations, but the applicable checkout flow, in-product plan controls, Order Form, or written agreement governs if there is a conflict.
Pulsehound may adjust technical limits to protect security, reliability, provider capacity, or fair use, subject to the applicable Order Form.
10. Third-Party Services
The Services may interoperate with Third-Party Services, including Gmail, Google Drive, Box, Dropbox, OneDrive, market-data providers, cloud providers, and AI providers.
Third-Party Services are subject to their own terms, policies, availability, and technical limitations.
Pulsehound does not control Third-Party Services, does not guarantee continued availability, may add, replace, suspend, or remove them, is not responsible for their independent acts or omissions, and may be unable to provide a feature if a provider changes or withdraws access.
11. Support and Service Changes
Pulsehound will provide commercially reasonable support through support@zinq.co, subject to the applicable plan or Order Form.
Unless an Order Form or enterprise agreement expressly states otherwise, no uptime commitment, guaranteed response or resolution time, or service credits apply.
Pulsehound may update, modify, improve, replace, suspend, or discontinue features. Material reductions to paid core functionality will be handled in accordance with the applicable Order Form and law.
12. Fees and Payment
Customer will pay the fees stated in the applicable Order Form.
Unless the Order Form states otherwise, fees are exclusive of applicable taxes, invoices are payable within 30 days, fees are non-cancellable and non-refundable except as expressly stated, late amounts may accrue interest at the lower of 1.5% per month or the maximum lawful rate, and Pulsehound may suspend access for undisputed overdue fees after reasonable notice.
Plan limits, subscription duration, renewal, cancellation, payment method, taxes, support, refunds, and other commercial terms are governed by the applicable Order Form, checkout terms, in-product plan controls, and the Zinq Refund Policy at https://zinq.co/refund-policy where applicable.
No subscription fee is charged for the Free plan. Pulsehound will not charge a Customer unless the Customer has affirmatively accepted the applicable paid plan or Order Form.
13. Confidentiality
Each party may receive non-public information that should reasonably be understood as confidential (“Confidential Information”).
Confidential Information includes Customer Data, security information, technical information, product plans, pricing, trade secrets, and non-public business information.
The receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it using at least reasonable care, disclose it only to personnel, advisers, and subprocessors who need to know it and are bound by appropriate obligations, and disclose it as required by law only after giving notice where legally permitted.
Confidentiality obligations do not apply to information that is lawfully public, already known without restriction, lawfully received from another source, or independently developed.
Ordinary Confidential Information is protected for five years after disclosure. Trade secrets are protected for as long as they remain trade secrets. Customer Data is protected for as long as Pulsehound retains it.
14. Privacy and Data Processing
The Zinq Privacy Policy is incorporated by reference.
Where Pulsehound processes personal information on Customer’s behalf, the Zinq Data Processing Addendum is automatically incorporated into these Terms.
Customer remains responsible for its own privacy notices, legal bases, instructions, and compliance obligations.
15. Intellectual Property
Pulsehound and its licensors own all right, title, and interest in Provider Technology.
Customer receives no ownership rights in Provider Technology.
Customer may provide feedback. Pulsehound may use feedback without restriction or payment, provided that feedback does not transfer ownership of Customer Data or Customer Confidential Information.
16. Suspension
Pulsehound may suspend access immediately where reasonably necessary because of security threats, unlawful or fraudulent conduct, material AUP violations, risk to another customer or provider, unauthorized access, a legal or regulatory requirement, suspension or termination by a critical Third-Party Service, or nonpayment.
Where circumstances permit, Pulsehound will provide notice and a reasonable opportunity to cure.
Pulsehound will use reasonable efforts to limit suspension to the affected account, user, feature, or workspace.
17. Term and Termination
These Terms begin when accepted and continue until the applicable subscription ends.
Customer may terminate in accordance with the applicable Order Form or by deleting the account or workspace where that option is available.
Pulsehound may terminate for material breach that remains uncured 14 days after notice, immediately for a breach incapable of cure, immediately where continued service is unlawful or presents material security risk, for insolvency or cessation of business, or as otherwise permitted by the applicable Order Form.
18. Effect of Termination and Data Deletion
There is no post-termination export period.
Customer must export any desired data before confirming account or workspace deletion.
Following termination or confirmed deletion, Pulsehound will delete active Customer Data promptly, subject to recycle-bin status, the fact that deleting a source document does not automatically delete derived metrics or committed records, temporary backup retention, legal holds, security and audit records, accounting and legal obligations, de-identified statistics, and organizational workspace content that remains under the Customer’s control after an individual user leaves.
Derived records must be separately deleted through an available control or a support or privacy request.
19. Disclaimers
The Services are provided “as is” and “as available.”
To the fullest extent permitted by law, Pulsehound disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, security, uninterrupted operation, and error-free performance.
Without limitation, Pulsehound does not warrant that documents will be fully or correctly extracted; every clause, party, date, amount, security, right, or obligation will be identified; emails will be correctly classified; company or contact matching will be correct; public or third-party data will be current or accurate; calculations will be free of error; AI outputs will be accurate, complete, unique, unbiased, or suitable; Third-Party Services will remain available; or data loss, service interruption, or defects will never occur.
Customer is solely responsible for reviewing source documents, validating outputs, maintaining independent records and backups, and making all legal, tax, accounting, investment, valuation, and business decisions.
20. Customer Indemnification
Customer will defend, indemnify, and hold harmless Pulsehound and its affiliates, officers, directors, employees, contractors, advisers, licensors, and service providers from third-party claims, losses, liabilities, damages, penalties, costs, and reasonable legal fees arising from Customer Data, lack of authority or consents, connected accounts, breach of these Terms, unlawful or unauthorized use, AUP violations, services Customer provides to clients, reports or decisions based on Zinq, or Customer’s negligence, fraud, or willful misconduct.
Pulsehound may control the defense and settlement, provided it does not agree to a settlement imposing an admission or non-monetary obligation on Customer without Customer’s consent, not to be unreasonably withheld.
No provider intellectual-property indemnity applies under these standard Terms. Any provider indemnity must be expressly stated in a negotiated enterprise agreement.
21. Limitation of Liability
To the fullest extent permitted by law, Pulsehound will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, investment value, opportunity, goodwill, reputation, anticipated savings, or business; loss, corruption, interruption, or recovery of data; business interruption; replacement services; trading or investment losses; or reliance on AI, extracted, calculated, enriched, or third-party information.
Pulsehound’s total aggregate liability arising from or relating to the Services, these Terms, or an Order Form will not exceed the fees paid or payable by Customer to Pulsehound for the Services during the 12 months preceding the event giving rise to the claim.
The limitations do not apply to liability that cannot lawfully be limited or excluded, or to Pulsehound’s fraud or willful misconduct.
Customer’s payment obligations, confidentiality breaches, misuse of Provider Technology, and indemnification obligations are not limited by this section.
22. Governing Law and Jurisdiction
These Terms and all related disputes are governed by the laws of the State of Israel, without regard to conflict-of-laws principles.
The competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction.
The parties will attempt in good faith to resolve a dispute through senior-level discussion before commencing litigation, except where urgent injunctive or protective relief is required.
No mandatory arbitration applies.
23. Export Controls and Sanctions
Customer will not access or use the Services in violation of applicable export-control, sanctions, anti-boycott, or trade laws.
Customer is responsible for ensuring that neither it nor its Authorized Users are prohibited persons and that use is not directed to a prohibited jurisdiction, end user, or end use.
24. Changes to These Terms
Pulsehound may update these Terms.
Material changes will be notified by email or in-app notice. Continued use after the effective date constitutes acceptance where legally effective. Pulsehound will obtain affirmative acceptance where required by law or where a material commercial change reasonably requires it.
25. Assignment
Customer may not assign or transfer these Terms without Pulsehound’s prior written consent.
Pulsehound may assign or transfer these Terms to an affiliate or in connection with a financing, restructuring, merger, acquisition, asset sale, or similar transaction.
26. Order of Precedence
If an Order Form, enterprise agreement, statement of work, service-level agreement, or negotiated agreement conflicts with these Terms, the signed or expressly accepted commercial document controls for the conflicting matter.
27. General
These Terms, the applicable Order Form, Privacy Policy, Data Processing Addendum, and incorporated notices constitute the entire agreement concerning the Services.
If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary.
Failure to enforce a provision is not a waiver.
No third party has rights under these Terms except as expressly stated.
Electronic notices and acceptances satisfy writing requirements to the extent permitted by law.
28. Notices and Contact
Formal legal notices to Pulsehound must be sent to:
Pulsehound Ltd.
11 Menachem Begin Road
Ramat Gan, Israel<br>
legal@zinq.co
Support requests should be sent to support@zinq.co.